Terms of service
📜 Terms of Service – Rawco
This website is operated by Furever Care Ltd. By accessing www.rawcopet.co.nz or purchasing from us, you agree to the following terms and conditions.
🛒 Orders
All orders are subject to availability and confirmation.
We reserve the right to:
- Refuse or cancel any order at our discretion
- Limit quantities per order
- Cancel orders where pricing or product information is incorrect
If an order is cancelled, you will receive a full refund.
💳 Pricing & Payment
All prices are listed in New Zealand Dollars (NZD) and include GST unless stated otherwise.
Payment must be made in full at the time of purchase through our secure checkout.
We reserve the right to change pricing at any time without notice.
📦 Shipping & Delivery
Delivery terms are outlined in our Shipping Policy.
Once an order has been delivered to the provided address, responsibility for the product transfers to the customer.
We are not liable for delays caused by courier services or incorrect delivery details.
❄️ Perishable Goods
Frozen raw products are perishable and must be handled and stored correctly upon delivery.
We do not accept returns for perishable goods unless they arrive significantly compromised and reported within the required timeframe.
🔁 Returns & Refunds
Our Returns & Refund Policy outlines when refunds or replacements may be provided.
Due to the nature of our products, change-of-mind returns are not accepted.
🐾 Product Use
All Rawco products are intended for animal consumption only.
Customers are responsible for:
- Ensuring products are suitable for their pet
- Supervising feeding, especially with bones and chews
- Introducing new foods gradually
⚠️ Disclaimer
All information provided on this website is for general guidance only and is not veterinary advice.
Rawco is not liable for any adverse reactions resulting from the use of our products.
🔐 Privacy
Your personal information is handled in accordance with our Privacy Policy.
⚖️ Limitation of Liability
To the maximum extent permitted by New Zealand law, Rawco is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
🇳🇿 Governing Law
These Terms of Service are governed by the laws of New Zealand.
🔄 Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Continued use of the website constitutes acceptance of any changes.
📬 Contact
For any questions regarding these Terms, please contact:
furevercare@outlook.com