Wool Liner Returns

Sustainable Packaging That Works

We use natural wool liners to keep your order chilled no polystyrene, no waste. Each one’s filled with 100% virgin sheep wool and wrapped in a recyclable, food grade sleeve.

When you're done, send them back. It's free, fast, and you’ll get store credit just for helping us reuse them.

Less waste. More chill. Simple.

Just email us with your full name, address, email address, telephone number and preferred delivery date, we will do the rest. Once we receive the liners back we will issue you a discount code for your next shop. Please ensure you fit 8 to a box.

We can only accept returns of boxes containing 8 of our liners, no more, no less. You’ll find it fits snugly in one of our boxes anyway (8 small liners in a small box and 8 large liners fit in a large box). No partial vouchers will be issued for any less than 8 in one box.

ONLY SEND US OUR LINERS. A very limited amount of other retailers use wool liners, we can only accept our own though as they’re tailor made to fit our boxes exactly. Any others will not count towards credit.

Keep it clean. If your cheeky dog has used your wool liners as a bed, then maybe best not to return them! We just need 8 clean, intact liners that we can use again.

Not got your label after 48hrs? (Mon-Fri) Check your spam folder for the email.

Please allow a week after dropping your box off for us to receive your package and your store code to be emailed to the address provided. We cannot provide updates to the status of your return before this time has elapsed.

For all questions please email